![Blue arrow with "Have a campaign-related question?"]()
CFC Campaign Workers and Donors
CFC Campaign Workers and DonorsCFC Support Helpdesk
What is this?
CFC Support serves as the centralized system for all customer service-related activities for the CFC, resulting in a faster, more responsive, and interactive customer support.
When to contact:
Campaign-related questions (e.g., what is your 5-digit CFC unit code, when is the next CFC event in your area, where to find a PDF copy of the pledge form, who is your local campaign contact, etc.)
How to contact:
Submit a Help Desk request.
![Blue arrow with "Have a pledge or giving system-related question?"]()
Central Campaign Administrator (CCA) Helpdesk
Central Campaign Administrator (CCA) HelpdeskWhat is this?
The CCA is responsible for managing the CFC's online giving system and the charity application system. They collect and process pledges and make distributions to charities.
When to contact:
Pledge-related questions and online giving system troubleshooting
How to contact:
Call: 800-797-0098 or 608-237-4898
Log in to your CFC Online Giving System account and submit a request.
Visit cfcgiving.opm.gov/contact.
![Blue arrow with "Have a CFC policy question?"]()
Office of Personnel Management (OPM) Office of CFC (OCFC)
Office of Personnel Management (OPM) Office of CFC (OCFC)What is this?
The OCFC manages the entire CFC program. They establish policy and guidance and oversee the contractors who administer the campaign.
When to contact:
Policy-related questions
How to contact:
Call: 202-606-2564
Email: [email protected]
Charities
![Blue arrow with "Have CFC policy or application questions?"]()
Office of Personnel Management (OPM) Office of CFC (OCFC)
Office of Personnel Management (OPM) Office of CFC (OCFC)Who is this?
The OCFC team at OPM manages the entire CFC program. They establish policy and guidance and oversee the contractors who administer the campaign. They also manage the charity application process.
When to contact:
Questions about the application process
How to contact:
Call: 202-606-2564
Email: [email protected]
When might you hear from them?
- Nov - Feb: With information about the application process
- Jun: Application decisions and further instructions
- Aug: Appeals decisions
![Blue arrow with "Have questions about your distributions or need help accessing the application system?"]()
Central Campaign Adminisrator (CCA) Helpdesk
Central Campaign Adminisrator (CCA) HelpdeskWho is this?
The CCA team is responsible for managing the CFC's online giving system and the charity application system. They collect and process pledges and make distributions to charities.
When to contact:
Questions about distributions or pledge reports
Online Application System troubleshooting and technical issues
How to contact:
Call: 800-797-0098 or 608-237-4898
Email: [email protected]
When might you hear from them?
- Jun: Application decision notifications
- Aug: Appeals decision notifications
![Blue arrow with "Need help with the virtual charity fair?"]()
CFC National Marketing Outreach Coordinator (NMOC)
CFC National Marketing Outreach Coordinator (NMOC)Who is this?
The NMOC team creates campaign materials and resources around a central theme and design each year. They manage website content including the Virtual Charity Fair.
When to contact:
Looking for specific resources
Virtual Charity Fair submissions and system troubleshooting
How to contact:
Email: [email protected]
When might you hear from them?
- Aug: Invitation to submit video, story, photo to Virtual Charity Fair and register to participate in events
- Oct - Jan: Timely reminders regarding strategic campaign dates
![Blue arrow with "Considering joining the CFC?"]()
CFC National Charity Recruitment Outreach Coordinator (NCROC)
CFC National Charity Recruitment Outreach Coordinator (NCROC)Who is this?
The NCROC team encourages charities to apply for and participate in the CFC. Provides resource training explaining the benefit, value, and opportunities of Federal employee engagement.
When to contact:
Question about why to participate in the CFC
How to contact:
Email: [email protected]
When might you hear from them?
- Dec-Feb: Application briefings and reminders
- Jun: Eligibility resource reviews
- Aug: Listing fee deadline reminders
![Blue arrow with "Want to participate in CFC events"?]()
Local Zone Outreach Coordinator (OC)
Local Zone Outreach Coordinator (OC)Who is this?
The OCs administer the CFC in a specific zone/region. They manage charity invitations to participate in campaign events, including in-person and virtual, with Federal employees.
When to contact:
Event participation questions
How to contact:
Email: [email protected]
When might you hear from them?
- Sept - Oct: "How to Make the Most of your CFC Participation" briefings
- Sept - Jan: Event invitations sent from CFC Support
- Dec - Feb: Application briefings
