Where to Turn

A line of different federal employees looking happy and some gesturing with their hands up

Have a question about the CFC or need some help? The campaign has various resources and help desks to assist you. Choose a few selections below to find out where to turn.

Contact the CFC Support Helpdesk

What is this?
CFC Support serves as the centralized system for general customer service-related activities for the CFC, resulting in a faster, more responsive, and interactive customer support.

When to contact:
Campaign-related questions (e.g., what is your 5-digit CFC unit code, when is the next CFC event in your area, where to find a PDF copy of the pledge form, who is your local campaign contact, etc.)

How to contact:
Submit a Help Desk request. 

Contact the Central Campaign Administrator (CCA) Helpdesk.

What is this?
The CCA is responsible for managing the CFC's online giving system and the charity application system. They collect and process pledges and make distributions to charities.

When to contact:
Pledge-related questions and online giving system troubleshooting

How to contact:
Call: 800-797-0098 or 608-237-4898

Log in to your CFC Online Giving System account and submit a request.

Visit cfcgiving.opm.gov/contact.

Contact the Office of Personnel Management (OPM) Office of CFC (OCFC).

What is this?
The OCFC manages the entire CFC program. They establish policy and guidance and oversee the contractors who administer the campaign.

When to contact:
Policy-related questions

How to contact:
Call: 202-606-2564

Email: [email protected]

Contact the Office of Personnel Management (OPM) Office of CFC (OCFC).

What is this?
The OCFC team at OPM manages the entire CFC program. They establish policy and guidance and oversee the contractors who administer the campaign. They also manage the charity application process.

When to contact:
Questions about CFC policy or the application process

How to contact:
Call: 202-606-2564

Email: [email protected]

When might you hear from them?

  • Nov - Feb: With information about the application process
  • Jun: Application decisions and further instructions
  • Aug: Appeals decisions

Contact the Central Campaign Administrator (CCA) Helpdesk.

What is this?
The CCA is responsible for managing the CFC's online giving system and the charity application system. They collect and process pledges and make distributions to charities.

When to contact:

Questions about distributions or pledge reports

Online Application System troubleshooting and technical issues

How to contact:
Call: 800-797-0098 or 608-237-4898

Log in to your CFC Online Giving System account and submit a request.

Visit cfcgiving.opm.gov/contact.

When might you hear from them?

  • Jun: Application decision notifications
  • Aug: Appeals decision notifications

Contact the CFC Support Helpdesk to reach a Local Zone Outreach Coordinator (OC).

What is this?
The OCs administer the CFC in a specific zone/region. They manage charity invitations to participate in campaign events, including in-person and virtual, with Federal employees.

When to contact:
Event participation questions

How to contact:
Submit a Help Desk request. 

When might you hear from them?

  • Sept - Oct: "How to Make the Most of your CFC Participation" briefings
  • Sept - Jan: Event invitations sent from CFC Support
  • Dec - Feb: Application briefings

Contact the National Marketing Outreach Coordinator (NMOC).

Who is this?
The NMOC team creates campaign materials and resources around a central theme and design each year. They manage website content including the Virtual Charity Fair.

When to contact:

Looking for specific resources

Virtual Charity Fair submissions and system troubleshooting

How to contact:
Email: [email protected]

When might you hear from them?

 

  • Aug: Invitation to submit video, story, photo to Virtual Charity Fair and register to participate in events
  • Oct - Jan: Timely reminders regarding strategic campaign dates

CFC National Charity Recruitment Outreach Coordinator (NCROC)

Who is this?
The NCROC team encourages charities to apply for and participate in the CFC. Provides resource training explaining the benefit, value, and opportunities of Federal employee engagement.

When to contact:
Question about why to participate in the CFC

How to contact:
Email: [email protected]

When might you hear from them?

  • Dec-Feb: Application briefings and reminders
  • Jun: Eligibility resource reviews
  • Aug: Listing fee deadline reminders